9
Guarantee terms and conditions
1. FIBAR GROUP S.A. with its registered office in
Poznan, ul. Lotnicza 1, 60-421 Poznań, entered into the
Register of Entrepreneurs of the National Court Register
maintained by the District Court for Poznań-Nowe Mias-
to and Wilda in Poznań, VIII Commercial Division of the
National Court Register (KRS) under number: 553265,
NIP 7811858097, REGON: 301595664, share capital
PLN 1,182,100 paid in full, other contact information is
available at: www.fibaro.com (hereinafter "the Manufac-
turer") guarantees that the device sold (hereinafter: "the
Device" is free from material and manufacturing defects.
2. The Manufacturer shall be responsible for malfunc-
tioning of the Device resulting from physical defects
inherent in the Device that cause its operation to be
incompatible with the specifications within the period of:
- 24 months from the date of purchase by the consumer,
- 12 months from the date of purchase by a business
customer (the consumer and business customer are
further collectively referred to as "Customer").
3. The Manufacturer shall remove any defects revealed
during the guarantee period, free of charge, by repairing
or replacing (at the sole discretion of the Manufacturer)
the defective components of the Device with new or re-
generated components. The manufacturer reserves the
right to replace the entire Device with a new or regen-
erated device. The Manufacturer shall not refund money
paid for the device.
4. Under special circumstances, the Manufacturer may
replace the Device with a different device most similar in
technical characteristics.
5. Only the holder of a valid guaranty document shall be
entitled to make claims under guarantee.
6. Before making a complaint, the Manufacturer recom-
mends using the telephone or online support available
at https://www.fibaro.com/support/.
7. In order to make a complaint, the Customer should
contact the Manufacturer via the email address given at
https://www.fibaro.com/support/.
8. After the complaint has been properly filed, the
Customer will receive contact details for the Author-
ized Guarantee Service ("AGS"). The customer should
contact and deliver the Device to AGS. Upon receipt of
the Device, the manufacturer shall inform the Customer
of the return merchandise authorization number (RMA).
9. Defects shall be removed within 30 days from the
date of delivering the Device to AGS. The guarantee
period shall be extended by the time in which the Device
was kept by AGS.
10. The faulty device shall be provided by the Custom-
er with complete standard equipment and documents
proving its purchase.
11. The cost of transporting the Device in the territory
of the Republic of Poland shall be covered by the Man-
ufacturer. The costs of the Device transport from other
countries shall be covered by the Customer. For unjus-
tified complaints, AGS may charge the Customer with
costs related to the case.
12. AGS shall not accept a complaint claim when:
- the Device was misused or the manual was not ob-
served,
- the Device was provided by the Customer incomplete,
without accessories or nameplate,
- it was determined that the fault was caused by other
reasons than a material or manufacturing defect of the
Device
- the guarantee document is not valid or there is no
proof of purchase,
13. The guarantee shall not cover:
- mechanical damages (cracks, fractures, cuts, abra-
sions, physical deformations caused by impact, falling
or dropping the device or other object, improper use or
not observing the operating manual);
- damages resulting from external causes, e.g.: flood,
storm, fire, lightning, natural disasters, earthquakes,
war, civil disturbance, force majeure, unforeseen acci-
dents, theft, water damage, liquid leakage, battery spill,
weather conditions, sunlight, sand, moisture, high or
low temperature, air pollution;
- damages caused by malfunctioning software, attack of
a computer virus, or by failure to update the software as
recommended by the Manufacturer;
- damages resulting from: surges in the power and/or
telecommunication network, improper connection to the
grid in a manner inconsistent with the operating manual,
Specifications
Power supply: 100-240V~ 50/60 Hz
Rated load current (resistive load): 8A
Radio protocol: Bluetooth® low energy
Radio frequency: 2.4 GHz
Operating temperature: 0-35°C
Dimensions (L x W x H): 42.5 x 38 x 20.4 mm
EU directives compliance: RED 2014/53/EU
RoHS 2011/65/EU