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www.samsung.com
User Manual
07/2016. Rev.1.1
EO-PN920
Table of Contents
English (UK)
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3
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Images may differ in appearance from the actual product. Content is subject to change
without prior notice.
•
Before connecting the headset to your other device, make sure the other device is
compatible with the headset.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
English (UK)
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4
Getting started
Package contents
Check the product box for the following items:
•
Headset
•
Quick start guide
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
English (UK)
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Getting started
5
Device layout
NFC antenna
Charger jack
Microphone
Noise-cancelling
microphone
Headband
Ear pad
Noise-cancelling
switch
Power switch
Notification light
Touchpad
Audio jack
Noise-cancelling
microphone
Adjustable slider /
Hinge
Buttons and functions
Name Function
Power switch
•
Slide to turn the headset on or off.
•
Slide upwards and hold for approximately three seconds to enter
Bluetooth pairing mode.
Noise-cancelling
switch
•
Slide upwards to activate the noise-cancelling feature.
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Getting started
6
Charging the battery
This headset has a built-in battery. Before using the headset for the first time or when the
battery has been unused for extended periods, you must charge the battery.
Use only Samsung-approved chargers and cables. Unapproved chargers or cables can
cause the battery to explode or damage the headset.
If the battery is completely discharged, the headset cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the headset.
Connect the headset to a computer or the USB power adaptor via the USB cable. Plug the USB
power adaptor into an electric socket.
•
The notification light turns red while the headset is being charged. The notification light
turns green when charging is complete.
Connecting the charger improperly may cause serious damage to the headset. Any
damage caused by misuse is not covered by the warranty.
•
You can charge the headset using the charger (sold separately).
•
The headset can be used while it is charging, but it may take longer to fully charge
the battery.
•
While charging, the headset may heat up. This is normal and should not affect the
headset’s lifespan or performance. If the battery gets hotter than usual, the charger
may stop charging.
•
If the headset is not charging properly, take the headset and the charger to a
Samsung Service Centre.
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Getting started
7
After fully charging, first unplug the USB cable from the headset, and then unplug it from the
computer or the electric socket.
•
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
•
The socket-outlet shall be installed near the equipment and shall be easily
accessible.
Turning the headset on or off
•
: ON
•
: OFF
•
: Bluetooth pairing mode
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Notification light identification
The notification light alerts you to the headset’s status.
Status Colour
Power on
•
Flashes blue three times
Bluetooth pairing
mode
•
Flashes red, green, and blue
Connected via
Bluetooth
•
Quickly flashes blue three times (If the remaining battery power is
less than 10%, the light flashes red.)
Charging
•
Continuously on red
Fully charged
•
Continuously on green
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Getting started
8
Status Colour
Noise-cancelling
activated
•
Flashes green three times
Noise-cancelling
deactivated
•
Flashes yellow three times
Power off
•
Flashes red three times
During use or in
sleep mode
•
Off (If the remaining battery power is less than 10%, the light
continuously flashes red.)
•
If the notification light does not work as described, disconnect the charger from
the headset and reconnect it.
•
The notification light may work differently depending on the connected device.
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9
Using the headset
Bluetooth
About Bluetooth
Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to
various devices over short distances. It can connect and exchange data with other Bluetooth
enabled devices, such as mobile devices, computers, printers, and other digital home
appliances, without connecting via cables.
Notices for using Bluetooth
•
To avoid problems when connecting your headset to another device, place the devices
close to each other.
•
Ensure that your headset and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Ensure that there are no obstacles between the headset and a connected device,
including human bodies, walls, corners, or fences.
•
Do not touch the Bluetooth antenna of a connected device.
•
Bluetooth uses the same frequency as some industrial, scientific, medical, and low power
products and interference may occur when making connections near these types of
products.
•
Some devices, especially those that are not tested or approved by the Bluetooth SIG, may
be incompatible with your headset.
•
Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files
or illegally tapping communications for commercial purposes).
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Using the headset
10
Connecting to another device
Connecting via Bluetooth using the NFC feature
1
Other device Activate the NFC feature.
2
Headset Slide the Power switch to the centre position to turn on the headset.
3
Headset Place the other device’s NFC antenna near the NFC antenna area ( ) of the
headset.
The devices will be connected when the other device accepts the Bluetooth connection
request. Refer to the other device’s user manual for more information.
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Using the headset
11
Connecting via Bluetooth
1
Headset Slide the Power switch upwards and hold it for approximately three seconds to
enter Bluetooth pairing mode.
2
Other device Activate the Bluetooth feature and search for Bluetooth devices.
For more information, refer to the other device’s user manual.
3
Other device Tap
Samsung Level On Pro (0000)
from the list of available devices.
•
The PIN for the headset is the four-digit number in parenthesis displayed on the
other device’s Bluetooth settings screen. The number differs depending on the
headset.
•
Once devices are paired, recently connected devices automatically connect to your
headset whenever you turn it on.
•
If the Bluetooth connection fails or the other device cannot locate the headset,
remove the device’s information from the other device’s list. Then, try to connect
again.
•
The Bluetooth connection range and sound quality may vary depending on the
connected devices.
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Using the headset
12
Connecting via an audio cable
1
Headset Plug the audio cable into the audio jack.
2
Other device Plug the other end of the audio cable into the audio output jack.
•
When using the headset to listen to an audio device, lower the volume before you
unplug the audio cable to prevent sudden, loud sound.
•
If the headset is connected to other devices via an audio cable and wireless
connection simultaneously, the headset plays audio from the device connected via
an audio cable.
Connecting to two devices
The headset can connect to a maximum of two Bluetooth-enabled devices at the same time.
When you connect the headset to two devices, the last device you connect is recognised as
the primary device. The other device is recognised as the secondary device.
1
Connect the headset and a device via Bluetooth by using the NFC feature or by
connecting manually.
2
Slide the Power switch upwards and hold it for approximately three seconds to enter
Bluetooth pairing mode.
The first device is saved as the secondary device before it is disconnected.
3
Follow the same connection procedure used for connecting the first device to connect
the headset to another device.
4
Reconnect the headset to the first device.
•
When two connected devices are simultaneously playing multimedia files, the
audio track that started playing first will be heard on the headset. If you pause
the file that is currently playing, the audio track on the other device will be
automatically heard on the headset.
•
This feature may not be supported on some devices.
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Using the headset
13
Reconnecting or disconnecting device
Reconnecting the device
If the Bluetooth connection ends due to the distance between the devices, bring the devices
closer together within a certain period of time. The devices will automatically reconnect.
If the Bluetooth connection ends because of a device malfunction, use the Bluetooth menu
on the disconnected device to reconnect the devices.
Disconnecting the device
Slide the Power switch upwards and hold it for approximately three seconds. The current
connection will end and the headset will enter Bluetooth pairing mode.
You can also end the connection by turning off the headset or deactivating the Bluetooth
feature on the connected device. When you turn on the headset again and the devices are in
range, the headset automatically connects with the most recently connected device.
When the devices are connected via Bluetooth using the NFC feature, place the connected
device’s NFC antenna near the NFC antenna area (
) of the headset.
When the devices are connected via an audio cable, unplug the cable from both devices.
Noise may occur if the Bluetooth connection is disconnected improperly.
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Using the headset
14
Using the touchpad
When devices are connected via Bluetooth, use the touchpad on the right side of the headset
to control the connected device’s functions.
•
Use only one finger on the touchpad. It may not work if you use more than one
finger.
•
The touchpad cannot be used while the headset is connected to another device
via an audio cable.
Function Method
Adjusting the
volume
•
Drag upwards or downwards.
Playing multimedia
files
•
Play or pause the file: Double-tap.
•
Play the next or previous file: Drag forwards or backwards.
Using calling
features
•
Answer or end a call: Double-tap.
•
Reject a call: Tap and hold for more than 1.5 seconds.
Activating Talk-In
mode
•
Tap and hold for more than 1.5 seconds.
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Using the headset
15
Using Talk-In mode
When this mode is activated, you can hear audio from the connected device and sounds that
occur around you at the same time.
To activate this mode, tap and hold the headset’s touchpad for more than 1.5 seconds.
To deactivate this mode, tap and hold the headset’s touchpad for more than 1.5 seconds
again.
This feature is available even when the headset is not connected to other Bluetooth-
enabled devices.
Using the ultra high quality Bluetooth (UHQ-BT)
feature
If a connected mobile device supports the ultra high quality Bluetooth (UHQ-BT) feature, you
can listen to UHQ audio using the headset. Use the Samsung Level app on the connected
mobile device to deactivate the UHQ-BT feature. For more information, refer to the Samsung
Level app’s help information.
On the connected mobile device, you can download the Samsung Level app from Play Store
or Galaxy Apps.
•
When you use the Bluetooth feature to listen to UHQ audio, the headset’s battery
efficiency and the maximum Bluetooth range (10 m) may be reduced.
•
Visit www.samsung.com to view the product specifications for the connected
mobile device to confirm that it supports the UHQ-BT feature.
•
The Samsung Level app is compatible with Samsung mobile devices running
Android 4.2.2 or higher. The functions may differ depending on the connected
device or the operating system.
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Using the headset
16
Sharing audio via Sound with Me
Share audio that you are listening to on your headset with other headsets that support the
Sound with Me feature.
Ensure that the headset that you want to share audio with is turned on.
•
Your headset must be connected to a mobile device, such as a smartphone or
tablet. If your headset is connected to more than one mobile device, you cannot
share audio with other headsets.
•
If the headsets are more than five metres apart while sharing audio, the signal
quality may be poor.
•
If the other headset is turned off during sharing, it will be disconnected from your
headset. When you turn it on again, it will automatically reconnect to the mobile
device that it was connected to before sharing audio.
•
Visit www.samsung.com to view the product specifications for the other headset
to confirm that it supports the Sound with Me feature.
Using the Power switch
To detect another headset, slide the power switch of the other headset upwards two times to
enable it to be located.
Then, slide the Power switch of your headset upwards once. The audio you are currently
listening to will be shared with the other headset.
Using Samsung Level
On the connected mobile device, launch the Samsung Level app to share audio with other
headsets. For more information, refer to the app’s help information.
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Using the headset
17
Ending audio sharing with other headsets
Using the Power switch
To end audio sharing, slide your headset’s Power switch upwards and hold it for
approximately one second.
Using Samsung Level
For more information, refer to the app’s help information.
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18
Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your headset.
Your headset does not turn on
When the battery is completely discharged, your headset will not turn on. Charge the battery
completely before turning on the headset.
The battery does not charge properly (For Samsung-approved USB
cables and chargers)
Ensure that the USB cable or the charger is connected properly.
If the problem is still not resolved, contact a Samsung Service Centre.
Another Bluetooth device cannot locate your headset
•
Ensure that your headset is in Bluetooth pairing mode.
•
Restart your headset and search for the headset again.
•
Ensure that your headset and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
Your headset cannot connect to another Bluetooth device
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
On the device you want to connect with, disconnect all paired devices and try to connect
again.
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Appendix
19
Bluetooth connection is often disconnected
•
If there are obstacles between the devices, the operating distance may be reduced.
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
When using the headset with other Bluetooth devices, the connection may be affected
by electromagnetic waves. Use the headset in environments with fewer wireless devices
present.
You cannot hear others speaking
•
Adjust the headset volume.
•
Adjust the volume on the connected device when you cannot hear sounds on your
headset at full volume.
Sound echoes during a call
Adjust the volume by dragging your finger upwards or downwards on the touchpad, or move
to another area.
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
Audio quality is poor
•
Wireless network services may be disabled due to issues with the service provider’s
network. Ensure to keep the headset away from electromagnetic waves.
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
•
You may experience drops in volume or noise depending on the connected device’s
volume. To avoid this, appropriately adjust the connected device’s sound.
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Appendix
20
The headset works differently as described in the manual
•
Available functions may differ depending on the connected device.
•
Some features cannot be used when two devices are connected with the headset at the
same time.
The battery depletes faster than when first purchased
•
When you expose the headset or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
The battery is consumable and the useful charge will get shorter over time.
Removing the battery
•
To remove the battery, you must visit an authorised service centre with the provided
instructions.
•
For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
•
Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
1
Remove the headset’s left ear pad.
2
Loosen and remove the four screws and open the cover.
3
Separately cut each wire connected to the battery.
Do not short-circuit the headset by cutting the black and red wires at the same time.
Doing so may cause electric shock or fire, or the battery may malfunction or explode.
4
Remove the battery.
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