TSC CPX4 Series User's Setup Guide

Read this guide first.

Please read this guide before operating this product.

When finished reading, store it in a safe place for future reference.

Printed in Japan

CPX4D / CPX4P Series

COLOR INKJET LABEL PRINTER

GETTING STARTED GUIDE

About Instruction Manuals

Thank you for purchasing the TSC CPX4D/ TSC CPX4P series Color Inkjet Label Printer.

The following manuals come with this product.

About the Printer Software CD-ROM

The CD-ROM supplied with the printer contains User’s Guide and the printer driver. Please read this guide

for instructions to install the printer driver.

 Getting Started Guide (This Manual)

• Be sure to read this manual before using this product.

• This manual contains important safety information, installation instructions and basic

product information.

• Keep this manual for future reference.

 User's Guide

• This manual is available in PDF format and provides a detailed description of how to

operate this product. *

• This manual contains specific instructions on operation, daily maintenance, and

troubleshooting.

* The User's Guide is stored on the supplied "Printer Software CD-ROM." Adobe Reader or

Acrobat Reader is required to read the User's Guide. If Adobe Reader or Acrobat Reader

is not installed in your computer, download it from the website of Adobe Systems Inc.

and install it in your computer.

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Table of Contents

About Instruction Manuals .................................................................................................... 0

About the Printer Software CD-ROM ..................................................................................... 0

Before You Begin .................................................................................................................... 3

Conventions....................................................................................................................... 3

Sample Screens ................................................................................................................. 3

Trademarks ........................................................................................................................ 3

Abbreviations .................................................................................................................... 4

Important Notices ............................................................................................................. 4

Legal Notice ....................................................................................................................... 4



Legal Limitations on the Usage of Your Product and the Use of Images ................................. 4



Product Name ............................................................................................................................ 4



FCC (Federal Communications Commission) ............................................................................ 5



CE ............................................................................................................................................... 5

Important Safety Instructions ..................................................................................... 6



Installation ................................................................................................................................. 6



Power Supply ............................................................................................................................. 7



Handling ..................................................................................................................................... 8



Safety-Related Symbols .......................................................................................................... 10



Moving ..................................................................................................................................... 10



Maintenance and Inspections ................................................................................................. 11



Ink Tank and the Maintenance Cartridge ............................................................................... 12

Box Contents ........................................................................................................................ 13

Printer Part Names and Functions ....................................................................................... 14

Front/Right Side View ..................................................................................................... 14

Rear Side View ................................................................................................................. 15

Inside the Printer ............................................................................................................. 16

Operation Panel .............................................................................................................. 17

2

Installing Software ............................................................................................................... 18

System Requirements ..................................................................................................... 18

Installing the Printer Driver ............................................................................................. 19



Using the Printer via a USB Cable ........................................................................................... 19



Using the Printer via a LAN Cable ........................................................................................... 24

Installing the User’s Guide .............................................................................................. 31

Loading Paper ...................................................................................................................... 33



Information about Paper ........................................................................................................ 36

Specifications ....................................................................................................................... 37



Printer ...................................................................................................................................... 37



Paper ........................................................................................................................................ 38



Auto Cutter (Option) ............................................................................................................... 38

3

Before You Begin

Conventions

The following marks are used in this guide.

Warning

Indicates a warning concerning operations that may lead to death or injury

to persons if not performed correctly. To use the machine safely, always

pay attention to these warnings.

Caution

Indicates a caution concerning operations that may lead to injury to

persons if not performed correctly. To use the machine safely, always pay

attention to these cautions.

Indicates operational requirements and restrictions. Be sure to read these

items carefully to operate the machine correctly, and avoid damage to the

machine or property.

Indicates a clarification of an operation, or contains addition al

explanations for a procedure. Reading these notes is highly recommended.

Indicates an operation that must not be performed. Read these items

carefully, and make sure not to perform the described operations.

Sample Screens

The sample TSC CPX4D/ TSC CPX4P series printer driver screens displayed in this manual were created

with Windows 10.

Trademarks

• TSC & the TSC logo are registered trademarks of TSC Auto ID Technology Co., Ltd.

• Microsoft, Windows are trademarks or registered trademarks of Microsoft Corporation in the United

States and/or other countries.

• Adobe and the Adobe logo are trademarks or registered trademarks of Adobe Systems Incorporated in

the United States and/or other countries.

• Other brand and product names may be trademarks or registered trademarks of their respective

companies.

4

Abbreviations

Throughout this manual the following abbreviations are used in text.

• Microsoft Windows 10 is abbreviated as “Windows 10”

• Microsoft Windows 8.1 is abbreviated as “Windows 8.1”

• Microsoft Windows 7 is abbreviated as “Windows 7”

• Microsoft Windows is abbreviated as “Windows”

Important Notices

• Copying this manual or any part of this manual without permission is strictly forbidden.

• The specifications for this printer as well as the software provided with the printer are subject to

change without prior notice.

• We have done our best to make this manual as complete and accurate as possible, and we ask you to

contact your place of purchase. If you find any omissions or mistakes in this manual.

• We can accept no responsibility for loss or damages resulting from the use of this printer or its software;

please accept this before you use the printer.

Legal Notice



Legal Limitations on the Usage of Your Product and the Use of Images

• It is illegal to reproduce currency, bills, negotiable securities and other documents prohibited by law.

Reproduction of such items may be subject to criminal prosecution.

• It is illegal to reproduce legal certificates, licenses, and certain public and private documents prohibited

from reproduction by law. Reproduction of such items may be subject to criminal prosecution.

• Please note that intellectual property protected by copyright may not be reproduced without the

express permission of the copyright holder

except for personal or household use under limited

circumstances.



Product Name

TSC CPX4D/ TSC CPX4P

5



FCC (Federal Communications Commission)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection

against interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual, may cause

interference to radio communications. However, there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV engineer for help.

Use of shielded cable is required to comply with class B limits in Subpart B of Part 15 of FCC Rules. Do

not make any changes or modifications to the equipment unless otherwise specified in the manual. If

such changes or modifications should be made, you could be required to stop operation of the

equipment.



CE

This equipment conforms to the essential EMC requirements of EC Directive. We declare that this

product conforms with the EMC requirements of EC Directive at nominal mains input 230V, 50 Hz

although the rated input of the product is 100 to 240 V, 50/60 Hz.

Use of shielded cable is necessary to comply with the technical EMC requirements of EC Directive.

6

Important Safety Instructions

Prior to using this printer, please read this section ("Important Safety Instructions") thoroughly. Warnings

and important matters are described here to ensure safe use of the product. Do not attempt to operate this

printer in any way other than those mentioned in the manual.



Installation

Make sure that there is sufficient space around the printer.

Upper unit open and Roll cover open and Ink tank

door open (D)

Upper unit open and Roll cover open (D)

Warning

• Do not place the following objects on the printer:

- Necklaces and other metal objects

- Cups, vases, flowerpots, and other containers filled with water or liquids

If such an object is brought into contact with the electrical parts inside the printer, this could cause a fire

or electric shock. If an object enters the inside of the printer, turn the printer off immediately,

disconnect the power plug from the power outlet and contact your place of purchase.

• The electrical contacts inside the printer become extremely hot during normal operation. To avoid

causing a fire, do not store flammable substances like alcohol, thinner, etc. near the printer.

7

Caution

• Do not install the printer in the following locations. If the printer is not installed in the proper location, a

fire or electric shock could occur.

- A damp or dusty location.

- A location exposed to oily smoke or steam; e.g., near a countertop or humidifier.

- A location exposed to rain or snow.

- A location exposed to salty wind.

- A location subject to high temperatures.

- A location near open flames.

• Do not place the printer in an unstable location; e.g., on a wobbling or inclined table, or a location

subject to frequent vibrations. The printer could fall down or fall over, resulting in personal injury.

• Never place the printer where it will be exposed to rapid changes in temperature, such as direct sunlight,

near an air conditioner, or in a car on a hot day. This could cause a fire or damage to the printer.

• Use the printer in the following operating environment:

Operating environment: 15 to 30 degrees Celsius (59 to 86 degrees Fahrenheit)

RH 10% to 80% (with no condensation)

• If the printer is carried into a warm room on a cold day, this could cause condensation inside the printer.

If this happens, allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient

temperature and humidity.

• Do not install under strong light. This could cause a malfunction.

• To ensure normal operation of the printer and avoid possible damage, do not install the printer near

large office equipment or any other type of electrical device that emits a strong magnetic field.



Power Supply

Warning

• Do not use any power cord other than those supplied with the printer. This could cause a fire or electric

shock.

• Do not bring the power cord near a heating appliance. This could melt the cable sheath and cause a fire

or electric shock.

• Do not use an extension cord. This could cause a fire or electric shock.

• To avoid causing a fire or serious electric shock, connect the printer power cord to an independent

8

power outlet that is not shared by other equipment or appliances.

• To avoid causing a fire or serious electric shock, make sure that the power plug is securely and

completely inserted into the power outlet.

• Do not damage, break, or modify the power cord. Do not place a heavy object on, heat, or pull the AC

cord. This could cause power leakage from the damaged portion, resulting in a fire or electric shock.

• To avoid personal injury from an electric shock, do not handle the power cord or plug when your hands

are wet.

• To avoid a fire or serious electric shock, never knot the power cord or wrap it around itself.

• Disconnect the printer power cord during severe electrical storms. Lightning could cause a fire or

severe electric shock or damage to the printer.

Caution

• To avoid damaging the power plug, which could cause a short circuit and cause a fire or electric shock,

do not pull on the power cord to unplug the cord from the power supply. Always grip the plug to

remove it from the power supply.

• Never block the ventilation ports on the printer. A blocked ventilation port could cause heat to build up

inside the printer and cause a fire.

• Always keep the area around the power plug free of obstacles so you can unplug it easily. This allows

you to unplug the power cord quickly in an emergency.

• Do not use any power outlet other than the one rated for the printer. This printer is designed to be

used in the region where you purchased it. Also, make sure that the power outlet can supply sufficient

power for the printer. This could cause a fire or serious electric shock, or damage the printer.



Handling

Warning

• If you find a large ink leak, turn the printer off immediately, disconnect the power plug from the power

source, and call for service. If you continue to use the printer, this could cause a fire or serious electrical

shock.

• There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to

disassemble or repair the printer.

• Do not insert any metal objects into the printer. Also, do not let a metallic piece (clip, staple, etc.), or

water and a flammable solvent (alcohol, benzene, thinner, etc.) into the printer. If it is brought into

contact with the electric parts inside the printer, a fire or electric shock could result. If an object enters

9

inside of the printer, turn the printer off immediately, disconnect the power plug from the power outlet

and contact your place of purchase.

• When abnormal sound, smoke, excessive heat or strange odor is detected, turn the printer off

immediately, disconnect the power plug from the power outlet and contact your place of purchase.

Using the printer continuously could cause a fire or electric shock. Do not attempt to repair the printer

by yourself. This could cause a fire or serious electric shock.

• Do not use a flammable spray near the printer. If the sprayed gas is brought into contact with the

electric parts inside the printer, a fire or electric shock could result.

Caution

• If the printer is dropped and damaged, turn the printer off immediately, disconnect the power plug

from the power outlet, and contact your place of purchase. If you continue to use the printer, this could

cause a fire or serious electric shock.

• If the printer will not be used for a long period of time, for your safety disconnect the power cord from

the power outlet.

• Do not place a heavy object on the printer. It could fall down or fall over, resulting in personal injury.

• It is dangerous to put your fingers deep inside the ink tank boxes. There are pin-sharp parts which may

hurt you or alternatively you may cause damage that will lead to breakdown.

• Keep the power cord, cables, gears, belts, rollers, and electric parts inside the printer out of the reach

of children. Otherwise, a personal injury or printer failure could result.

• Do not touch the feeder lift tray while it is in operation. In addition, do not insert your finger or any

object under the tray. An injury or failure can result.

• Do not directly paste labels printed with this printer onto fruits and vegetables. When pasting labels on

food products, paste them onto wrap or other packaging.

• To prevent machine failures, do not open the ink tank door or maintenance cartridge door, do not turn

the printer off, and do not remove the power plug from the outlet while the printer is printing. If you

do so, the print head protection function is not performed properly, resulting in a machine failure or ink

leakage which can stain your clothes and the surrounding area.

10

• Do not apply excessive force to the upper unit. Doing so can result in a machine failure or impair print

quality. Be sure to open/ close the upper unit slowly.

• Do not place the printer close to TV, radio receiver or loudspeakers, etc. The magnetic field produced

may cause the printer to malfunction, or the printer may interfere with TV/radio reception.

• Printed labels may get discolored by ultraviolet light or ozone.



Safety-Related Symbols

Power switch: "ON" position

Power switch: "OFF" position

Power switch: "STANDBY" position

Push-push switch "ON" "OFF"

Protective earthing terminal

Dangerous voltage inside. Do not open covers other than instructed.

CAUTION: Hot surface. Do not touch.

Class II equipment

Moving parts: Keep body parts away from moving parts

NOTE:

Some of symbols shown above may not be affixed depending on the product.



Moving

Warning

• Call your place of purchase for advice before you ship the printer a long distance or move the printer by

car or truck where it may be subjected to shock and vibration. Moving the printer without the proper

preparation could damage the printer and cause a fire.

11

Caution

• Before you move the printer to another location within the same building, disconnect the power cord

and make sure that all other cables are disconnected. Moving the printer without doing so could

damage the power cord or the cables and cause a fire or electric shock.

• Be sure to lift the printer with 2 people, grasping the handles

located on the base from both sides, in a firm embrace. Lifting the

printer in an abnormal fashion or by a single person can result in

injury by dropping it.

• Always hold the printer level and carry it slowly. If ink is spilled inside

the printer while moving it, this could cause a fire or serious electric

shock or damage the printer.

• Before moving or shipping the printer, be sure to execute [Moving

the Printer] or [Shipping the Printer] from the printer driver. Also when shipping the printer, set the

protectors. Moving or shipping the printer without taking necessary measures could cause ink leak

inside the printer, resulting in a fire, electric shock, or printer failure.

• To prevent machine failures, do not relocate or transport this printer with the upper unit open.



Maintenance and Inspections

Warning

• To avoid a fire hazard, occasionally disconnect the power cord from the printer and the power supply

and use a soft dry cloth to clean the cord connectors and the connection points. Leaving the cord

plugged in and not cleaned for a long period, especially in an area subject to dust, oil, and high

humidity, could cause the insulation material to deteriorate.

• When cleaning the printer, do not use a flammable solvent (alcohol, thinner, etc.). If a flammable

solvent is brought into contact with the parts inside the printer, a fire or electric shock could result.

• Check the power cord and power plug regularly. If the following conditions occur, contact your place of

purchase, as the condition may cause a fire:

- There are burn marks on the power plug.

- The blade on the power plug is deformed or broken.

12

- The power goes OFF and ON when the power cord is bent.

- There are cuts, cracks, or indentations on the power cord.

- The power cord becomes hot.

• Check the power cord and power plug regularly to make sure that they are not handled in the following

manner, as this may result in a fire or electric shock:

- The connection part of the power plug is loose.

- The power cord is under a heavy object.

- The power cord is subjected to stress, for example, it is pulled excessively or secured with staples.

- The power plug is loose.

- The power cord is tied in a bundle.

- The power cord protrudes into a walkway.

- The power cord is placed in front of heating appliance.

Caution

• Before cleaning the printer, be sure to turn it off and remove the power plug from the power outlet.

Otherwise, a fire or electric shock could result.



Ink Tank and the Maintenance Cartridge

Caution

• Always store these items out of the reach of small children. This prevents accidents. If a child

accidentally swallows ink, seek medical attention immediately.

• If ink gets into your eyes, wash it out with flowing water immediately. If irritation persists, consult a

physician.

• If ink comes into contact with your skin, rinse it off with flowing water immediately. If irritation persists,

consult a physician.

• Do not attempt to disassemble or modify the ink tanks.

• Never drop or apply excessive force to an ink tank or the maintenance cartridge. Ink can stain clothing

and the work area.

• Do not install or remove the ink tank or maintenance cartridge unless it needs to be replaced. Doing so

can accelerate wear of the printer components.

13

Box Contents

Check that the following items are included.

• Printer • Starter Ink Tank • Power Cord for 120V

(Yellow, Magenta, Cyan, Black)

• Power Cord for 230V • Roll Holder • Printhead Unit

• Test Label • Scraper (For CPX4P only)

• Getting Started Guide (this manual)

• Printer Software CD-ROM (containing the printer driver, user's guide and labeling software)

• Other documents



USB cable and LAN cable are not included. Prepare commercially sold cables suitable for

your computer in use.

14

Printer Part Names and Functions

Front/Right Side View

[1] Upper unit [6] Roll cover handle

Open this unit when setting paper or removing

the paper jammed in the paper feed path or

cleaning inside of the machine. Holds the

printhead.

Use this handle to open the roll cover.

[2] Operation panel (P.17)

[7] Cutter cover

Keys necessary for operation and lamps to

indicate the state of printer are provided on

this panel.

Open this cover when using the manual

cutter.

[3] Ink tank door [8] Maintenance cartridge door

Open this door when replacing ink tanks. Open this door when replacing the

maintenance cartridge.

[4] Paper delivery slot [9] Manual cutter

Paper is ejected through this slot. Use this cutter to cut the ejected paper

manually.

[5] Roll cover

This cover protects the roll paper feeder.

15

Rear Side View

[1] Rear feeder slot [5] USB port

This slot is used to feed fanfold paper. Connect a USB cable here to connect to the

computer.

[2] Rating plate [6] LAN port

A serial number for identifying the printer

is shown on this plate. (The serial number

is required when you ask for repair of the

printer.)

Connect a LAN cable here to connect to the

computer.

[3] RS232C port [7] Power Socket

Connect a barcode reader to this port. Connect the power cord here.

[4] RS232C port

This is an extended interface for connecting

an external unit.

16

Inside the Printer

[1] Transport guide (Left) [5] Paper guide

This is a fixed guide for transporting

paper straight.

This guide prevents paper from floating.

[2] Upper unit open lever [6] Maintenance cartridge

Push this lever down to open the upper

unit.

Ink used to clean the print head is

collected here.

[3] Jam release lever [7] Cleaning stick

Pull down this lever when paper is

jammed.

Use this cleaning stick when cleaning the

transport section.

[4] Transport guide (Right) [8] Roll holder

This guide is used to transport paper

straight and detect the width of paper.

This holder is used to set paper.

17

Operation Panel

[1] Power key/lamp

[5] Ink warning lamp (Bk/C/M/Y)

Press this key to turn on/off the printer. This lamp

lights up or blinks depending on the power supply

status.

On:

The printer is powered.

Blink:

The printer is in sleep mode

(power-saving mode).

Off:

The printer is not powered.

These lamps indicate the remaining amounts of

Black (Bk), Cyan (C), Magenta (M) and Yellow (Y)

inks.

Lit:

There is no ink available for printing

or the ink tank is faulty.

Blink:

The ink tank is low.

Off:

The ink tank is full.

[2] PAUSE key

[6] Maintenance cartridge warning lamp

Pressing this key suspends printing.

Pressing this key restarts printing.

This lamp lights up or blinks when there remains a

small or no maintenance cartridge space to collect

ink.

Lit:

The maintenance cartridge is full or

faulty.

Blink:

The maintenance cartridge is

running out of space.

Off:

The maintenance cartridge free

space.

[3] FEED key

[7] ERROR lamp

Press to feed paper by 1 page. Pressing and

holding this key continuously feeds pap er.

Lights when an error occurs.

Lit:

An operator call error has occurred.

Blink:

A service call error has occurred.

[4] BACK FEED key

[8] STATUS lamp

Pressing this key feeds paper one page backward.

Pressing and holding this key continuously feeds

the paper backwards. The possible back feed

length is 300 mm (11.81 inch) or less

(accumulated total) *.

* When the auto cutter is installed, it is 330 mm

(12.99 inch) or less (accumulated total).

This lamp lights up or blinks.

On:

Printing from the computer is

possible. (Online mode)

Blink:

The printer is processing or

operating (printing, cleaning, etc.)

Off:

Instructions and print data cannot

be received from the computer

(offline mode) or Sleep mode.



Opening the ink tank door or maintenance cartridge door during printing will cause an error and

suspend printing. Do not open the ink tank door or maintenance cartridge door except when

replacing an ink tank or maintenance cartridge or opening/closing the upper unit.



Never attempt to open the upper unit by force or hit the upper unit. This could damage the

printer or result in poor print quality. Always open and close the upper unit slowly.

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