Lenovo ThinkServer 1100 Warranty And Support Information

Tip
Warranty And Support Information
ThinkServer
WarrantyandSupportInformation
MachineTypes:1098,1100,1105,and1106
Note:
Beforeusingtheinformationandtheproductitsupports,ensurethatyoureadand
understandthefollowing:
“Safetyinformation”onpageiii
Chapter3“LenovoLimitedWarranty”onpage11
Chapter5“Notices”onpage25
ThirdEdition(August2012)
©CopyrightLenovo2011,2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSAcontract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Safetyinformation...................iii
Chapter1.Informationresources...............1
Documentation.....................1
ThinkServerWebsite...................2
LenovoSupportWebsite..................3
Recordingyourserverinformation...............3
Chapter2.Helpandservice.................5
RegisteringyourserverwithLenovo...............5
Beforeyoucall......................5
Callingforservice.....................5
WorldwideLenovoSupporttelephonelist............6
Usingotherservices...................10
Purchasingadditionalservices...............10
Chapter3.LenovoLimitedWarranty.............11
Part1-GeneralTerms..................11
Part2-Country-specicTerms...............15
Part3-WarrantyServiceInformation.............18
SuplementodeGarantíaparaMéxico.............20
Chapter4.CustomerReplaceableUnits(CRUs).........23
Chapter5.Notices...................25
Additionalnoticeinformation................26
EuropeanUnionComplianceMark..............26
Trademarks......................26
©CopyrightLenovo2011,2012i
iiThinkServerWarrantyandSupportInformation
Safetyinformation
Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingual
safetyinstructionsonthedocumentationDVDthatcomeswiththeproduct.
Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilíngues
noDVDdedocumentaçãoqueoacompanha.
Предидаизползватетозипродукт,задължителнопрочететеивникнетев
многоезичнитеинструкциизабезопасноствDVDдискасдокументация,
койтосепредоставяспродукта.
Prijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneupute
kojesenalazenaDVD-usdokumentacijomkojidobivateuzproizvod.
Předpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynům
uvedenýmnadiskuDVDsdokumentací,kterýjedodávánsproduktem.
Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,
derndeseresprog,dendokumentations-dvd,derfølgermedproduktet.
LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeet
ennentämäntuotteenkäyttöä.
Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsde
sécuritémultilinguesgurantsurleDVDdedocumentationfourniavecleproduit.
Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσει
τιςοδηγίεςασφάλειας,οιοποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVD
τεκμηρίωσηςπουσυνοδεύειτοπροϊόν.
VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigen
SicherheitsanweisungenaufderDokumentations-DVDlesen,dieimLieferumfang
desProduktsenthaltenist.
Atermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhez
kapottdokumentációsDVDlemezentalálható,többnyelvenelolvashatóbiztonsági
előírásokat.
©CopyrightLenovo2011,2012iii
Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazioni
sullasicurezzamultilinguedisponibilisulDVDdidocumentazionefornitoconil
prodotto.
使DocumentationDVD
使
DVD
.
Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertalige
veiligheidsinstructiesopdedocumentatie-dvdvanhetproducthebtgelezenen
begrijpt.
Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymi
instrukcjamibezpieczeństwaznajdującymisięnapłycieDVDzdokumentacją
dostarczonąwrazzproduktem.
Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurança
multilinguesqueconstamnoDVDdedocumentaçãofornecidocomoproduto.
Înaintedeautilizaprodusul,asiguraţi-văaţicititşiînţelesinstrucţiunilede
siguranţăînmaimultelimbidepeDVD-ulcudocumentaţiecareînsoţeşte
produsul.
Førdubrukerproduktet,duleseogforstådenerspråklige
sikkerhetsinformasjonenDVDenmeddokumentasjonsomfølgermed
produktet.
Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьс
инструкциямипотехникебезопасностинаразныхязыках,которыеможно
найтинаDVD-дискесдокументациейвкомплектеспродуктом.
使DVD
Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejeziko
uputstvozabezbednostnadokumentacionomDVD-ukojistedobiliuzproizvod.
PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDs
dokumentcioudodanomsproduktom.
Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumete
večjezičnavarnostnanavodilanaDVD-juzdokumentacijo,kistegaprejeliskupaj
zizdelkom.
ivThinkServerWarrantyandSupportInformation
Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstrucciones
deseguridadmultilingüesdelDVDdedocumentaciónqueseproporcionacon
elproducto.
Varnogamedattläsasäkerhetsinstruktionernadokumentations-DVD-skivan
somföljermedprodukteninnandubörjaranvändaprodukten.
使DVD
Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindeki
çokdiliçerengüvenlikyönergeleriniokuyupanladýðýnýzdaneminolun.
Передвикористаннямцьогопродуктууважноознайомтесязінструкціями
зтехнікибезпекинарізнихмовах,щоможназнайтинаDVD-дискуз
документацієювкомплектізпродуктом.
ThinkServerWarrantyandSupportInformationv
viThinkServerWarrantyandSupportInformation
Chapter1.Informationresources
Youcanusetheinformationinthischaptertoaccessusefulresourcesrelatingto
yourneedswhenusingtheLenovo
®
ThinkServer
®
product.
Documentation
Thistopicprovidesageneraldescriptionofeachdocumentforyourserverand
instructionsonhowtoobtainallthedocuments.
Printeddocuments
Thefollowingdocumentsareprintedoutandincludedinyourserverpackage.
ReadMeFirst
Thisisamultilingualdocumentyoushouldreadrst.Thisdocumentprovides
instructionsonhowtoaccessthecompletesafety,warranty,andsupport
informationonthedocumentationDVDthatcomeswithyourserver.This
documentalsoprovidesinstructionsonhowtondthemostup-to-date
informationontheLenovoSupportWebsite.
ImportantNotices
Thisdocumentincludessafetyandlegalnoticesthatyoushouldreadand
understandbeforeusingtheserver.
DocumentationDVD
ThedocumentationDVD,whichcomeswithyourserver,containsvarious
documentsforyourserverinPortableDocumentFormat(PDF)andHyperText
MarkupLanguage(HTML).ThedocumentationDVDisnotbootable.Toviewthe
documentsontheDVD,youwillneedacomputerwithaWebbrowserandthe
AdobeReaderprogram,whichisavailablefordownloadat:
http://www.adobe.com
TostartthedocumentationDVD,inserttheDVDintotheopticaldrive.TheDVD
isAutoPlayenabledandstartsautomaticallyinmostMicrosoft
®
Windows
®
environments.IftheDVDfailstostartorifyouareusingaLinux
®
operating
system,openthelaunch.htmlelocatedintherootdirectoryoftheDVD.
Note:LenovomaintainspagesontheWorldWideWeb,whereyoucangetthe
latesttechnicalinformationanddownloaddocumentationordevicedriversand
updates.SomeinformationinthedocumentsonthedocumentationDVDmight
changewithoutnoticeaftertherstreleaseoftheDVD.Youcanalwaysobtainall
themostup-to-datedocumentationforyourserverfromtheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides
©CopyrightLenovo2011,20121
ThefollowingdocumentsareonthedocumentationDVDthatcomeswithyour
server:
SafetyInformation
Thisisamultilingualdocumentthatincludesallthesafetystatementsforyour
productinmorethan30languages.Ensurethatyoureadandunderstandall
thesafetystatementsbeforeusingtheproduct.
WarrantyandSupportInformation
ThisdocumentincludestheLenovowarrantystatement,CustomerReplaceable
Units(CRUs)information,andinformationabouthowtocontacttheLenovo
CustomerSupportCenter.
LenovoLicenseAgreement
ThisdocumentincludesthetermsandconditionsoftheLenovoLicense
Agreement.
UserGuide
Thisdocumentprovidesdetailedinformationtohelpyougetfamiliarwithyour
serverandhelpyouuse,congure,andmaintainyourserver.
Documentonlyfortrainedservicepersonnel
ThefollowingdocumentisintendedonlyfortrainedservicepersonnelofLenovo.
HardwareMaintenanceManual
Thisdocumentprovidesinformationaboutcomponentlocations,replacement
proceduresformajorFieldReplaceableUnits(FRUs),andtroubleshootingand
diagnostics.Thisdocumentisupdatedfrequently,andthemostup-to-date
versionisalwaysavailableinEnglishontheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides
Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadme
lesandonlinehelp,thatcomeswiththeoperatingsystemorsoftwareprogram.
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelp
youbuy,use,upgrade,andmaintainyourserver.Youalsocandothefollowingby
visitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
Shopforserversaswellasupgradesandaccessoriesforyourserver.
Purchaseadditionalservicesandsoftware.
Purchaseupgradesandextendedhardwarerepairservices.
AccesstheLenovoLimitedWarranty(LLW).
Accesstheonlinemanualsforyourproducts.
2ThinkServerWarrantyandSupportInformation
Accesstroubleshootingandsupportinformationforyourservermodeland
othersupportedproducts.
Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.
Findtheserviceandsupportphonenumbersforyourcountryorregion.
FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
Driversandsoftware
Diagnosticsolutions
Productandservicewarranty
Productandpartsdetails
Userguidesandmanuals
Knowledgebaseandfrequentlyaskedquestions
Recordingyourserverinformation
Recordinginformationaboutyourservercanbehelpfulifyoueverneedtohave
yourserverserviced.
Theproductname,machinetypeandmodel,andserialnumberarelabeledon
yourserver.Theinformationhelpssupporttechnicianstoidentifyyourserverand
providefasterservice.Usethefollowingtabletorecordtheinformation.
Productname
________________________________________
Machinetypeandmodel(MT-M)
________________________________________
Serialnumber(S/N)
________________________________________
Dateofpurchase
________________________________________
Chapter1.Informationresources3
4ThinkServerWarrantyandSupportInformation
Chapter2.Helpandservice
Thischaptercontainsinformationaboutobtaininghelpandservice.
RegisteringyourserverwithLenovo
YoucanregisteryourserverwithLenovobyfollowingtheinstructionsat:
http://www.lenovo.com/register
Whenyouregisteryourserver,informationisenteredintoadatabase,which
enablesLenovotocontactyouincaseofarecallorothersevereproblem.After
youregisteryourserverwithLenovo,youwillreceivequickerservicewhenyou
callLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.
Beforeyoucall
Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
Checkallcablestomakesurethattheyareconnected.
Checkthepowerswitchestomakesurethatthesystemandoptionaldevices
areturnedon.
Usethetroubleshootinginformationinyoursystemdocumentationonthe
documentationDVDthatcomeswithyourproduct.
Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson
theLenovoSupportWebsiteat:
http://www.lenovo.com/support
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation
available:
Machinetypeandmodel
SerialnumbersofyourLenovohardwareproducts
Descriptionoftheproblem
Exactwordingofanyerrormessages
Hardwareandsoftwarecongurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephone
throughtheCustomerSupportCenter.
Thefollowingservicesareavailableduringthewarrantyperiod:
©CopyrightLenovo2011,20125
Problemdetermination-Trainedservicepersonnelareavailabletoassistyou
withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto
xtheproblem.
Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
EngineeringChangemanagement-Theremightbechangesthatare
requiredafteraproducthasbeensold.Lenovooryourresellerwillmake
selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.
Thewarrantydoesnotcoverthefollowing:
ReplacementoruseofpartsnotmanufacturedfororbyLenovoor
non-warrantedLenovoparts
Identicationofsoftwareproblemsources
CongurationoftheUniedExtensibleFirmwareInterface(UEFI)BasicInput
OutputSystem(BIOS)aspartofaninstallationorupgrade
Changes,modications,orupgradestodevicedrivers
Installationandmaintenanceofnetworkoperatingsystems(NOS)
Installationandmaintenanceofapplicationprograms
SeeChapter3“LenovoLimitedWarranty”onpage11
forthewarrantytypeand
durationforyourproduct.Youmustretainyourproofofpurchasetoobtain
warrantyservice.
WorldwideLenovoSupporttelephonelist
Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-date
telephonelistforLenovoSupportisalwaysavailableat:
http://www.lenovo.com/support/phone
CountryorregionTelephonenumber
Africa
Africa:+44(0)1475-555-055
SouthAfrica:+0800-110756(English,Afrikaans)
CentralAfrica:contactthenearestBusinessPartner
Argentina
0800-666-0011(Spanish)
Australia
1300-880-917(English)
Austria
01-211-454-610(German)
Belgium
02-225-3611(Dutch,French)
Bolivia
0800-10-0189(Spanish)
Brazil
SaoPauloregion:(11)3889-8986
OutsideSaoPauloregion:0800-701-4815
(BrazilianPortuguese)
Bulgaria359-2-9734618
359-2-9693650
6ThinkServerWarrantyandSupportInformation
CountryorregionTelephonenumber
Canada1-800-565-3344(English,French)
Chile800-361-213(Spanish)
Colombia1-800-912-3021(Spanish)
CostaRica0-800-011-1029(Spanish)
Croatia
0800-0426
OutsideCroatia:+38516110095
Cyprus80092537(Greek)
CzechRepublic
+420-2-7213-1316
Denmark
Warrantyserviceandsupport:7010-5150(Danish)
DominicanRepublic
1-866-434-2080(Spanish)
Ecuador
1-800-426911OPCION4(Spanish)
EgyptTollFree:800-0000-418
StandardChargesApply:002-02-2594-8500
(English,Arabic)
ElSalvador800-6264(Spanish)
Estonia+3726600800
+3726776793
FinlandWarrantyserviceandsupport:+358-800-1-4260
(Finnish)
France
0810-631-213(French)
Germany01805-004618(German)
Greece0080044149702(Greek)
Guatemala1800-624-0051(Spanish)
HondurasTegucigalpa:232-4222
SanPedroSula:552-2234
(Spanish)
HongKong
8205-0333(Cantonese,English,Mandarin)
Hungary+3613825716
+3613825720
(English,Hungarian)
India
1800-425-2666or+91-80-2535-9183(English)
Indonesia02129925823
Localnumberonly:001-803-606-282
DirectInwardDialing(DID):+60383156859
(English,BahasaIndonesia)
Chapter2.Helpandservice7
CountryorregionTelephonenumber
Ireland
01-881-1444(English)
Israel
+972-3-9142800*6557(Hebrew,English)
ItalyWarrantyserviceandsupport:+39-800-820094
(Italian)
Japan0120-20-5550,0570-064-600
ForInternational:
+81-46-266-4716(Japanese)
Note:Theabovenumberswillbeansweredwith
aJapaneselanguagevoiceprompt.Fortelephone
supportinEnglish,pleasewaitfortheJapanese
voiceprompttoend,andanoperatorwillanswer.
Pleaseaskfor"Englishsupportplease",andyourcall
willbetransferredtoanEnglishspeakingoperator.
Korea
1588-6782(Korean)
Latvia
+37167070360(Russian)
Lithuania+37052786600
Luxembourg
+352-360-385-343(French)
Macau
0800-336(Cantonese,English,Mandarin)
MalaysiaLocalnumberonly:1800-88-1889
DID:+60383156855
(English,BahasaMelayu)
Malta+35621445566
Mexico
001-866-434-2080(Spanish)
MiddleEast
+44(0)1475-555-055
Morocco+212522509035
+212522509017(Arabic)
Netherlands
+31(0)205133939(Dutch)
NewZealand
0800-733-222(English)
Nicaragua
001-800-220-1830(Spanish)
Norway
8152-1550(Norwegian)
Panama
LenovoCustomerSupportCenter:
001-866-434-2080(TollFree)
206-6047
(Spanish)
Paraguay
009-800-52-10026(Spanish)
Peru
0-800-50-866OPCION2(Spanish)
8ThinkServerWarrantyandSupportInformation
CountryorregionTelephonenumber
PhilippinesLocalnumberonly:1800-1601-0033
DID:+60383156858
(English,Filipino)
Poland
Generalnumber:+4822878-6999(Polski)
Portugal
+351-21-892-7046(Portuguese)
Romania+4-021-224-4015
Russia
8-800-555-0317(Russian,English)
Singapore
Localnumberonly:800-6011-343
DID:+60383156856
(English)
Slovakia
+421-2-4954-5555
Slovenia+386-1-4255-205(Slovenian)
Spain0901-100-000(Spanish)
SriLanka
+94112493547
+94112493548(English)
Sweden077-117-1040(Swedish)
Switzerland
0800-55-54-54
(German,French,Italian)
Taiwan
886-2-82273299or0800-000-702(Mandarin)
Thailand6622734088
Localnumberonly:1-800-060-066
DID:+60383156857
(Thai,English)
TrinidadandTobago1-800-645-3330
Turkey
00800-4463-2041(Turkish)
Ukraine0800502235
(Ukrainian,Russian,English)
UnitedArabEmirates
80004447023(English,Arabic)
UnitedKingdom
01475-897-163(English)
UnitedStates1-800-426-7378(English)
Uruguay
000-411-005-6649(Spanish)
Venezuela
0-800-100-2011(Spanish)
Vietnam
ForNorthernAreaandHanoiCity:
84439462000or84439426457
ForSouthernAreaandHoChiMinhCity:
84838295160or84439426457
(Vietnamese,English)
Chapter2.Helpandservice9
Usingotherservices
IfyoutravelwithaLenovonotebookcomputerorrelocateyourcomputertoa
countrywhereyourdesktop,notebook,orservermachinetypeissold,your
computermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewill
beperformedbyserviceprovidersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot
beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough
themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided
intheservicingcountry.Servicecentersincertaincountriesmightnotbeable
toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand
restrictionsmightapplyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarranty
Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto
http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson
thescreen.
FortechnicalassistancewiththeinstallationoforquestionsrelatedtoService
PacksforyourinstalledMicrosoftWindowsproduct,refertotheMicrosoftProduct
SupportServicesWebsiteathttp://support.microsoft.com/directoryoryoucan
contacttheCustomerSupportCenter.Somefeesmightapply.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,such
assupportforhardware,operatingsystems,andapplicationprograms;network
setupandcongurationservices;upgradedorextendedhardwarerepairservices;
andcustominstallationservices.Serviceavailabilityandservicenamesmightvary
bycountryorregion.Formoreinformationabouttheseservices,gototheLenovo
Websiteat:
http://www.lenovo.com
10ThinkServerWarrantyandSupportInformation
Chapter3.LenovoLimitedWarranty
L505-0010-0208/2011
ThisLenovoLimitedWarrantyconsistsofthefollowingparts:
Part1-GeneralT erms
Part2-Country-specicTerms
Part3-WarrantyServiceInformation
ThetermsofPart2replaceormodifytermsofPart1asspeciedforaparticular
country.
Part1-GeneralTerms
ThisLenovoLimitedWarrantyappliesonlytoLenovohardwareproductsyou
purchasedforyourownuseandnotforresale.ThisLenovoLimitedWarrantyis
availableinotherlanguagesatwww.lenovo.com/warranty.
WhatthisWarrantyCovers
LenovowarrantsthateachLenovohardwareproductthatyoupurchaseisfree
fromdefectsinmaterialsandworkmanshipundernormaluseduringthewarranty
period.Thewarrantyperiodfortheproductstartsontheoriginaldateofpurchase
asshownonyoursalesreceiptorinvoiceorasmaybeotherwisespeciedby
Lenovo.Thewarrantyperiodandtypeofwarrantyservicethatapplytoyour
productareasspeciedinPart3-WarrantyServiceInformationbelow.This
warrantyonlyappliestoproductsinthecountryorregionofpurchase.
THISWARRANTYISYOUREXCLUSIVEWARRANTYANDREPLACESALL
OTHERWARRANTIESORCONDITIONS,EXPRESSORIMPLIED,INCLUDING,
BUTNOTLIMITEDTO,ANYIMPLIEDWARRANTIESORCONDITIONSOF
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.AS
SOMESTATESORJURISDICTIONSDONOTALLOWTHEEXCLUSIONOF
EXPRESSORIMPLIEDWARRANTIES,THEABOVEEXCLUSIONMAYNOT
APPL YTOYOU.INTHATEVENT ,SUCHWARRANTIESAPPL YONL YTOTHE
EXTENTANDFORSUCHDURATIONASREQUIREDBYLAWANDARE
LIMITEDINDURATIONTOTHEWARRANTYPERIOD.ASSOMESTATESOR
JURISDICTIONSDONOTALLOWLIMITATIONSONTHEDURATIONOFAN
IMPLIEDWARRANTY ,THEABOVELIMITATIONONDURATIONMAYNOT
APPL YTOYOU.
©CopyrightLenovo2011,201211
HowtoObtainWarrantyService
Iftheproductdoesnotfunctionaswarrantedduringthewarrantyperiod,you
mayobtainwarrantyservicebycontactingLenovooraLenovoapprovedService
Provider.AlistofapprovedServiceProvidersandtheirtelephonenumbersis
availableat:www.lenovo.com/support/phone.
Warrantyservicemaynotbeavailableinalllocationsandmaydifferfromlocation
tolocation.ChargesmayapplyoutsideaServiceProvidersnormalservicearea.
ContactalocalServiceProviderforinformationspecictoyourlocation.
CustomerResponsibilitiesforWarrantyService
Beforewarrantyserviceisprovided,youmusttakethefollowingsteps:
followtheservicerequestproceduresspeciedbytheServiceProvider;
backuporsecureallprogramsanddatacontainedintheproduct;
providetheServiceProviderwithallsystemkeysorpasswords;
providetheServiceProviderwithsufcient,free,andsafeaccesstoyour
facilitiestoperformservice;
removealldata,includingcondentialinformation,proprietaryinformationand
personalinformation,fromtheproductor,ifyouareunabletoremoveanysuch
information,modifytheinformationtopreventitsaccessbyanotherpartyor
sothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall
notberesponsibleforthelossordisclosureofanydata,includingcondential
information,proprietaryinformation,orpersonalinformation,onaproduct
returnedoraccessedforwarrantyservice;
removeallfeatures,parts,options,alterations,andattachmentsnotcovered
bythewarranty;
ensurethattheproductorpartisfreeofanylegalrestrictionsthatprevent
itsreplacement;
ifyouarenottheownerofaproductorpart,obtainauthorizationfromthe
ownerfortheServiceProvidertoprovidewarrantyservice.
WhatYourServiceProviderWillDotoCorrectProblems
WhenyoucontactaServiceProvider,youmustfollowthespeciedproblem
determinationandresolutionprocedures.
TheServiceProviderwillattempttodiagnoseandresolveyourproblemby
telephone,e-mailorremoteassistance.TheServiceProvidermaydirectyouto
downloadandinstalldesignatedsoftwareupdates.
Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourself
calleda“CustomerReplaceableUnit”or“CRU.Ifso,theServiceProviderwill
shiptheCRUtoyouforyoutoinstall.
Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationof
softwareupdatesortheinstallationofaCRU,theServiceProviderwillarrangefor
12ThinkServerWarrantyandSupportInformation
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Lenovo ThinkServer 1100 Warranty And Support Information

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Warranty And Support Information

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