Problem Possible cause Solution
You switched on the
appliance by pressing the on
button on the handheld
vacuum cleaner.
Switch off the appliance by pressing the
on button on the handheld vacuum
cleaner again. Then switch it on again by
pressing the on button on the stick.
The water flow from the
water tank is reduced
The wetting strip is blocked
by excessive residue.
Remove the wetting strip and clean it.
The microfiber mopping pad
is not placed correctly. It
covers the wetting strip and
blocks the water flow from
the wetting strip.
Make sure that the Velcro strips on the
mopping pad and the Velcro strips on
the water tank are perfectly aligned.
Also make sure the striped side of the
mopping pad is facing outwards, away
from the bottom of the water tank.
The water tank is empty or
nearly empty.
Refill the water tank.
You use a microfiber
mopping pad that is not
supplied by Philips.
Only use an original Philips microfiber
mopping pad. You can buy these
mopping pads in the online Philips shop
at www.shop.philips.com/service or at
your Philips dealer.
The output of water is
faster and larger than
normal.
If the water tank produces an
uncontrolled and too large
amount of water, the cap of
the tank is probably not
closed properly.
Check the cap and make sure it is fully
and properly closed.
The strip is not placed
properly in the bottom of the
water tank.
Check the strip and make sure that it is
fitted properly n the bottom plate of the
water tank.
The floor dries with stripes
when I use the water tank.
You added too much liquid
cleaner to the water.
Use only a few drops or use a cleaner
that foams less.
FC6409: The mini turbo
brush does not function
properly.
The roller brush is blocked. Remove hairs from the brush with a pair
of scissors (see user manual).
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini turbo brush aligned with
the surface and do not push the turbo
brush into soft surfaces.
The mini turbo brush is not
fully closed.
Make sure that the top and bottom parts
of the mini turbo brush are properly
connected and there is no gap between
the two parts. Check if the locking ring is
in closed position (see user manual).
The connector between the
mini turbo brush and the
appliance is not placed
properly.
Make sure that the connector is pushed
into the mini turbo brush as far as it
goes.
11
English